Troubleshooting

1. Q. Why won’t my SMART Notebook 10 open? A. The SMART Notebook 10 icon on your desktop will not open unless you’re connected to the school network. You should ALWAYS open SMART Notebook 10 from the **ElemEdTech/Math** Folder.
 * Ed Tech Troubleshooting **

2. Q. Why won't my SMART Response clickers (**Secondary Math**) work when I plug them in and try to start an assessment? A. This is happening to many people because the default on SMART Response is to run assessments from SMART Notebook SE (Student Edition) rather than the SMART Response PE clickers that Math Departments have. You need to go to: Math Folder à SMART Technologies à SMART Response à Setup Tool and select SMART Response PE as your clicker type.

3. Q. Why is my **SMART Response "Teacher Tools"** Screen blank when I try to open? A. This is happening on teacher netbooks when the teacher has downloaded Mozilla Firefox as an internet browser. Firefox brings with it a version of Flash Player that is not compatible with SMART Response Teacher Tools. Follow the instructions in the word file, "Firefox Issue" to get this fixed.

4. Q. Why is my **wireless internet** no longer working on my netbook (or student netbooks)? A. Sometimes teachers or students will inadvertently shut off the wireless card. Check the lower left corner of your keyboard for the blue light that looks like an antenna - if it is not lit, the wireless has been disabled. Hit "Fn - F6" (notice the blue picture on F6 also has the antenna symbol) to turn the wireless back on. The blue light should be back on. Open Internet Explorer and you should be fine. If not, look in the bottom right system tray on your screen and find the computer symbol - it may have a red "X" over it. Right-click it and select, "View Available Wireless Networks" -- Choose "GEDSB" -- Click "Connect" -- Click "Connect" again (you may need to re-enter the password "GEDSB-1011"). Wireless internet back on!